Good Communication Makes Great Representatives

Good communication builds trust, strengthens teamwork, and reflects professionalism in every interaction. As part of its internal development, Synergy held a Communication as Representative training on October 19, 2023.

The training aimed to equip employees with essential communication skills needed when representing the company. It focused not only on how to speak clearly, but also on how to present Synergy in a positive, professional light when facing clients.

Speak with Purpose, Represent with Impact

From the beginning of the session, the program encouraged employees to build confidence when interacting with clients. Participants also learned how to deliver information effectively and with professionalism. As a result, communication could flow more smoothly and leave a lasting impression.

How You Say It Matters Too

During the training, employees explored the importance of non-verbal communication. For instance, they discussed how to use tone, eye contact, and body language appropriately. Dress code was also part of the session, as it reflected the company’s values and image when meeting clients or professional partners.

Moreover, participants walked through real-world scenarios. They practiced how to respond to difficult questions or handle criticism with professionalism. This hands-on approach helped them feel more prepared and confident when representing Synergy outside the office.

Good Communication, Learning Directly from the Top

What made this training even more special was the presence of Synergy’s CEO as the lead facilitator. She shared personal experiences of representing the company in various settings, including moments that involved high-stakes client meetings. Her enthusiastic and interactive approach helped make the session more engaging and relatable for everyone involved.

Confidence, Clarity, and Connection

Through this initiative, Synergy reaffirmed its commitment to high-quality client interactions. Not only through its services, but also through how its team communicates. When employees present themselves professionally, they bring extra value to the company. This training became a key step in reinforcing a consistent standard of professionalism across all types of meetings.